Support & Maintenance Agreement

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Call us on 02 8748 9000 to discuss how connectivity can help your healthcare staff deliver better care.

Support and Maintenance Agreements for your critical communication technology

Regular maintenance of your critical communication technology ensures you deliver the highest level of care.

Mitigate your risks

With patient and resident lives dependant on a working nurse call solution, our Support and Maintenance Agreements (SMA) offer peace of mind. Annual testing is conducted with a written report provided outlining faults and concerns.

Guaranteed response times

With an SMA you have peace of mind that Acetek will respond when you need assistance. Response times are determined by the issue severity level which is clearly outlined and agreed upfront.

Regular technology audits

We conduct yearly technology audits so you always know exactly what critical communication systems you have in your facility. At the conclusion you will be presented with updated site drawings along with an action plan for the next year to address any ongoing concerns or issues.

Acetek – Because better communication enables better care

We give you the tools to keep your facility running smoothly. So, you can focus on your most important work.