Service Manager
With 17 years of experience across IT, electronic security and service operations, Rene Aboeid brings a strong combination of technical knowledge, operational management and customer service to his role as Service Manager at Acetek.
Rene oversees the day-to-day operation of Acetek’s service department, coordinating technicians and support resources to ensure customer requests, maintenance requirements and technical issues are managed efficiently.
Healthcare Technology Experience
Rene’s industry experience includes working with organisations and technology providers such as NSW Health, Uniting, Austco, Inner Range and Hikvision. He has also worked on healthcare technology projects, including the St George Hospital KSB paging system, contributing his technical and service experience in a complex healthcare environment.
Rene takes a practical and solutions-focused approach to service delivery, with an emphasis on clear communication and timely resolution. He works closely with technicians, customers and other stakeholders to manage issues, minimise downtime and maintain consistent service standards.
His experience in health and aged care has given him an understanding of the importance of reliable communication, monitoring, access control and security systems in environments where technology supports both staff and the people in their care.
For Rene, effective service management means keeping systems reliable, keeping customers informed, and ensuring technical teams can respond effectively when support is needed. Through responsive service and ongoing system support, his focus is on helping health and aged care providers maintain safer, more efficient care environments.